Terms & Conditions
Effective Date: 11 January 2025
Welcome to BROTHHH! These Terms and Conditions govern your use of our website, products, and services. By accessing or purchasing from BROTHHH, you agree to these Terms and Conditions. Please read them carefully.
1. Who We Are
BROTHHH is a South African business specialising in premium bone broth products. Our products are made with care and in compliance with South African food safety regulations.
2. Use of Our Website and Services
By using our website or purchasing our products, you agree to:
• Provide accurate personal and delivery information.
• Use our products responsibly and for their intended purposes.
3. Food Safety Disclaimer
3.1. General Disclaimer
BROTHHH takes food safety seriously and adheres to South African laws and regulations for food production and distribution. However:
• Our products are not intended to diagnose, treat, cure, or prevent any disease.
• BROTHHH is not liable for any adverse reactions, allergies, or health issues resulting from consuming our products. Please check the ingredients list carefully and consult a healthcare professional if you have concerns.
3.2. Storage and Handling
Once delivered, it is your responsibility to store our products properly:
• Keep bone broth refrigerated or frozen as per the instructions on the packaging.
• BROTHHH is not liable for issues arising from improper storage, handling, or use of the product after delivery.
3.3. Supplier Ingredients Disclaimer
We source our ingredients from reputable suppliers who comply with food safety standards. However:
• BROTHHH does not accept liability for issues caused by supplier defects, contamination, or ingredient quality beyond our control.
• We do not independently certify supplier claims regarding organic or free-range practices but rely on their certifications.
4. Orders and Payments
4.1. Placing an Order
When you place an order, you confirm that:
• The information you provide is accurate.
• You are authorised to use the payment method provided.
We reserve the right to refuse or cancel orders due to stock availability, errors, or suspected fraudulent activity.
4.2. Pricing and Payment
• Prices are listed in South African Rand (ZAR) and include VAT (where applicable).
• Payments must be made at the time of purchase via secure third-party payment processors.
• BROTHHH is not responsible for additional fees charged by your payment provider.
5. Shipping and Delivery
5.1. Delivery Areas and Costs
We deliver within South Africa. Delivery fees depend on your location and will be calculated at checkout. A surcharge will apply for outlying areas or "smaller" towns depending on courier rates.
5.2. Delivery Timeframes
Estimated delivery times are provided during checkout but are subject to delays - although we do our best to avoid it.
5.3. Risk of Loss
Once your order is delivered to the address you provided, the risk of loss or damage passes to you.
6. Returns and Refunds
6.1. Eligibility for Returns
Due to the perishable nature of our products, refunds or replacements are only available for:
• Products that arrive damaged, defective, or expired.
• Errors in your order caused by BROTHHH.
6.2. Non-Returnable Items
Products that have been opened, partially consumed, or improperly stored are not eligible for refunds.
6.3. Return Process
To request a refund or replacement:
• Notify us within 24 hours of receiving the product.
• Provide proof of purchase and photographic evidence of the issue.
• Approved claims will be resolved with a replacement or refund.
7. Intellectual Property
All content on our website, including images, text, and logos, is owned by BROTHHH and protected by intellectual property laws. You may not reproduce or distribute any content without our prior written consent.
8. Limitation of Liability
8.1. General Liability
To the extent permitted by law:
• BROTHHH is not liable for indirect, incidental, or consequential damages arising from the use of our products or website.
• BROTHHH’s total liability is limited to the value of the product in question.
8.2. No Warranties
Our products are sold “as is” and without warranties of any kind, except as required by law.
9. Force Majeure
BROTHHH is not responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, strikes, or technical issues.
10. Governing Law
These Terms and Conditions are governed by South African law. Any disputes arising from these Terms or your use of our services will be resolved in South African courts.
11. Updates to These Terms
BROTHHH reserves the right to update these Terms and Conditions at any time. Updated versions will be posted on our website with the revised effective date.
12. Contact Us
For questions about these Terms and Conditions, contact us at:
Email: mrsp [at] broth.co.za